Shipping And Returns
We tend to offer first-class packaging of every product in order to provide a secured delivery. If somehow the product gets damaged, it is recommended that you reach us first before taking any other action. We also urge our buyers to look into the product as soon as they receive it. Our team tries to deal with any potential issue as quickly as possible and in the most productive way. After the payments are cleared, most of our orders are delivered within 7-9 business days. We send a confirmation email with the order number when the package leaves our warehouse. For more details, you can contact our customer service department!
Returns, Refunds, and Exchanges
We offer a 30 days return or trade-off policy after the conveyance date on all of our products, except for the custom-made products. In case of returns and trade-offs, the customers must pay for all the shipping costs. The refund is only possible for the stocks that are not opened or used and still in the packaging that they are delivered in. It should be noted that we do not send extra boxes to the customers for repackaging of an unused product in order to transport it back to us. We won't be responsible for a wrong order or a mistake made online by any customer. We do not regard requests after 30 days of the shipment date.
In order to return or trade-off any of the products, read our policies given below. If your reason for the action matches our requirements, feel free to contact our customer service department to get a Return Merchandise Authorization (RMA) number. You will be required to write the RMA number outside the package that you intend upon returning. In addition, it should also be mentioned in the original receipt or packing slip, and photocopies are also acceptable. We do not accept requests that do not have RMA numbers. It should be ensured that the stock that needs to be returned or traded-off is purchased from CA Trade Show Displays within 45 days of shipment's date. We will ship back the repaired or replaced product to the customers, but the cost of this shipment will be upon the customers.
Returns or Exchanges
For a successful return, it should be ensured the product must be new as well as in good condition. It should include all the accessories, manuals, warranties, and packaging. The customer will be responsible for all the shipment charges of the returned product. The returned stock must be purchased from CA Trade Show Displays following 45 days of the first shipment date. It is recommended that the store that should be returned must be couriered with tracking abilities. We process returns upon receipt within 5 – 7 business days. Our quality control department reviews all the returns before issuing credit or refund. If our quality control department does not approve the product's condition, then it will be shipped back to the customer without the issuance of credit. Also, the charges for this sort of shipment would be upon the customers. If the product gets approval, we will pay back the customer at the buy cost of the merchandise. In addition, we will pay less the first shipping cost as well as less than a 15% restocking fee for every product. The credit will be applied to the credit card used to make the first purchase. If the customer meets our terms, then the credit will be left on the record of the customer for their future purchases.
If the product is new, not opened, not printed, or custom made, then it might be returned within the first 30 days of shipment for a refund. In addition, the invoiced shipping cost will be less, and also 15% restocking fee. The customers should get an RMA number by contacting our customer service department.
If the product is damaged, in bad condition, or missing its accessories not because of our error will not be returned in order to get a refund or trade-offs. The customer is responsible for the return shipping costs of the product applied for a refund. The issuance of reimbursements is not applicable on custom-made orders. We provide our customers with a sample for approval, and once the artwork is confirmed, we do not allow returns.
We review the returned product within 3 to 5 business days. If the product gets approved, we issue a refund with less invoiced shipping cost and a 15% restocking fee to the credit card that was used against the purchase of the product or a credit for the record of the customer.
Lost or Damaged Parts
We recommend our customers to examine the package as soon as they receive it. They should check for damage or loss of any part upon the arrival of the package. The claim for lost or damaged pieces must be made within 72 hours of receiving the parcel. If you have any queries concerned with the lost or damaged parts of the product, please feel free to contact or call our customer service department.
For further details, leave a message for us!
In case of certain unavoidable circumstances, CA Trade Show Displays reserves all the rights to cancel an order placed by any customers. The refund in these cases will be decided upon the circumstances. We will not be held accountable for any deadlines due to order cancellation during unavoidable circumstances.