Return Policy

Return Procedure

For returning a product, please get in touch with us via email sales@catradeshowdisplays.com If you are using the form to return the product, then fill it out completely and send it back with the package.
Ensure that you mention the order number correctly and clearly on the package’s outside.

Returnable Items

The stock sent back for return must be in new, unopened, and original packaging. It should have all of its accessories as well as documentation along with it. The non-defective items will be charged with a restocking fee of 20%. If the customer wants to return a product, they should inform us within seven days of receiving the order. The package you are returning should be insured for your protection if the product gets damaged whiles the return shipment then the customer themselves would be held responsible for it. If the returned product gets damaged after the benign receipt, the customer would not be credited. It should also be noted that the customer themselves would be held responsible for all the return shipping costs.

Non-returnable Items

Under the non-returnable items come all the customized products and custom displays. This includes all the custom printing, text, or graphics orders. This is because we process all of our orders after receiving confirmation and approval from our clients via email or phone call. After the approval, we are not responsible for the customer’s dissatisfaction with the design and resolution of the custom-made items. In order to avoid such circumstances, we tend to review and confirm each artwork before its production.

Refunds & Credits

In order to process the refund and return, almost 1-2 weeks time period is required. Also, it should be known that we only provide credit for the cost of the item, whereas shipping charges are non-refundable.

Missing Item(s)

In case your package has some missing items, we can reship them utilizing the original shipping procedure. Another thing that can be done is refunding based upon the value of the missing item and shipping.

Damaged or Defective Items

In case of the arrival of a defective or damaged item, the customer must notify us within the first two days of the delivery. If possible, try to take pictures of the damaged item and email them to us on our email sales@catradeshowdisplays.com

In the case that upon arrival, the item is defective, then our team has to perform a fault assessment. If it is observed that the carrier is at fault, then our team files a claim with them. The customer has to hold on to the item till the inspection of the carrier finishes. In case there is no fault of the carrier, our team will ensure a refund or the replacement for the defective item. For more information, kindly refer to the Return Policy for a refund. It should be noted that at any cost, the customer should not try to fix the damaged item before shipping it back to us.

Limit Of Liability

The customer is well aware of all the risks of using all of the products that we sell under our merchandise.

Order Cancellation

CA Trade Show Displays have all the rights to cancel any order in case of any uncertain circumstances. In such instances refunding would depend upon the nature of the event. CA Trade Show Displays will not be accounted for any deadlines that are missed because of the cancellation of the order in those circumstances.